We ship all orders from our warehouse in Long Island City, New York. Please make sure your address information is accurate and complete. If the address is incomplete (even if only the apartment / suite number is missing), it may delay receipt of the package and there will be a change fee to correct the address. If a package is returned due to an incorrect address, a fee will be charged to have the package resent.
- Where does The Better House ship? We currently ship to 48 U.S. states + Israel, Canada, and the U.K.!
- What payment methods do you accept? Amex, Master Card, Apple Pay, Discover, Google Pay, Visa (both credit & debit).
- What to expect when an order is placed over the weekend or holiday? Your order will be processed the next business day.
We hope you love everything that you ordered from us, but don't worry, we know nobody wants to keep something they don’t love - so we try to make it simple! If something is not quite right, we will gladly accept the return within 45 days of receipt of purchase. https://thebetterhouse.myreturnscenter.com/
Please read the Return Conditions - we might quiz you!
Please note: A $7.95 fee will be automatically deducted from each refund order to cover fees.
1. We can only accept refunds and exchanges for items that are returned in the condition they were received. These terms include:
- New Condition
- Original Packaging
- Unmarked & Unused
The Better House maintains the right to refuse a return if the item does not meet the terms above.
2. There are no returns on Final Sale items as well as Personalized items.
3. Please allow 7-10 business days from when we receive your package (depending on peak times) for your return to be processed. Your refund will be issued to your original payment method unless otherwise noted.
4. Sorry, shipping and handling charges are non-refundable.
For all other inquiries please contact us at email@example.com or call 1(800) 929-5533